System Engineer

Role Overview

We are looking for a Systems Engineer with hands-on experience supporting production systems, handling deployments, troubleshooting issues across application, server, network, and database layers, and working in a high-availability environment. The role requires strong debugging skills, exposure to CI/CD deployments, and the ability to respond effectively to production incidents.

Key Responsibilities

• Provide L2/L3 Application & Production Support for business-critical applications across multiple environments.
  
• Handle and resolve production issues including application downtime, performance degradation, deployment failures, and database-related incidents.
  
• Follow a structured incident management and troubleshooting approach during production outages.
  
• Analyze and troubleshoot issues using application and server logs.
  
• Perform manual deployments and support release activities across environments.
  
• Work with CI/CD pipelines and automation tools for application deployments and rollbacks.
  
• Perform application and server installations from scratch and support configuration activities.
  
• Debug network latency and connectivity issues using standard network tools and commands.
  
• Work with messaging systems such as Kafka / RabbitMQ at an application or monitoring/support level.
  
• Provide Oracle Database support, including query execution and production issue troubleshooting.
  

Required Skills & Experience

• 3 - 5 years of experience in Application & Production Support in enterprise environments.
  
• Strong experience handling production incidents and performing root cause analysis.
  
• Hands-on experience in log analysis using tools/commands such as grep, tail, ELK, or similar.
  
• Experience with manual deployments and release support.
  
• Exposure to CI/CD tools and deployment automation (Jenkins, GitLab CI, Azure DevOps, etc.).
  
• Experience in application/server installations and environment setup.
  
• Good understanding of network troubleshooting (ping, traceroute, netstat, curl, etc.).
  
• Exposure to Kafka / RabbitMQ (application awareness or monitoring/support level).
  
• Working experience with Oracle DB, including SQL queries and production support activities.
  

Soft Skills

• Strong analytical and troubleshooting mindset.
  
• Ability to work under pressure in production environments.
  
• Clear communication and documentation skills.
  
• Ability to collaborate effectively with cross-functional teams.
  

Preferred Qualification

• B.E / B.Tech / MCA / BCA in Computer Science, IT, or related field.