System Engineer

Experience: 5+ Years
Location: Hyd/Pune
Primary Skills: Windows Server, Active Directory, Azure, MoveIT, PowerShell, Incident Management, Shift Leadership

About the Role

We are seeking a highly skilled Systems Engineer (Windows / Azure Focus) to join our Global Capability Center (GCC) team under a Build-Operate-Transfer (BOT) engagement model. The ideal candidate will possess strong expertise in Windows Infrastructure, Active Directory, Microsoft Azure, and enterprise platform support, with the ability to act as a shift lead and primary escalation point for complex technical incidents.

This role requires hands-on experience in managing enterprise-scale Windows environments, cloud infrastructure, identity services, file transfer platforms such as MoveIT, and ensuring high availability of critical business systems.

Key Responsibilities

Windows Infrastructure Management

• Administer, monitor, and maintain Windows Server environments (2016/2019/2022).
• Perform installation, configuration, patching, upgrades, and troubleshooting of Windows operating systems.
• Proactively monitor server health, performance, and system capacity.
• Implement and maintain server hardening and security best practices.

Active Directory & Identity Management

• Manage Active Directory (AD), Group Policies (GPO), DNS, DHCP, and related identity services.
• Administer user accounts, security groups, service accounts, and access controls.
• Support AD integrations with cloud and enterprise applications.
• Troubleshoot authentication, authorization, and directory-related issues.

Microsoft Azure Administration

• Manage Azure Virtual Machines, Virtual Networks, Storage, Backup, and Recovery services.
• Support Azure AD, Azure Security, monitoring, and governance initiatives.
• Work on hybrid cloud environments integrating on-premises infrastructure with Azure services.
• Participate in cloud migration, optimization, and modernization projects.

Incident & Problem Management

• Act as the Shift Lead and primary escalation point for critical Windows and Azure incidents.
• Lead troubleshooting efforts during major incidents and coordinate resolution across technology teams.
• Drive root cause analysis (RCA) and implement preventive measures.
• Ensure adherence to SLAs, operational procedures, and escalation protocols.

MoveIT Platform Support

• Support and maintain the MoveIT Managed File Transfer (MFT) platform.
• Troubleshoot file transfer failures, connectivity issues, and performance bottlenecks.
• Coordinate with application owners and business stakeholders for secure data exchange requirements.
• Ensure compliance with security and operational standards.

Operational Excellence

• Own Ticket resolution end to end along with RCA
• Create and maintain technical documentation, SOPs, and knowledge articles.
• Participate in shift operations, on-call rotations, and production support activities.
• Automate repetitive administration tasks using PowerShell or Azure automation tools.
• Collaborate with global infrastructure, network, security, and application teams.
• Work closely with L3 team to operationalize new designs and automation solutions
• Should pro active for accelerated progression into

higher Level 3 roles.

Required Skills & Qualifications

Technical Skills

• 5+ years of indepth experience in Windows Systems Administration.
• Strong expertise in:
• Windows Server Administration (2016/2019/2022)
• Active Directory, DNS, DHCP, Group Policy
• Azure Infrastructure Services
• Azure Active Directory / Entra ID
• Windows Security & Hardening
• PowerShell Scripting
• Server Monitoring and Performance Management
• Backup and Disaster Recovery Solutions
• MoveIT Managed File Transfer (MFT)
• Exposure to any of the APM tools is preferred

Cloud & Infrastructure

• Knowledge of Azure networking, storage, and virtual machine administration.
• Experience with cloud migration and infrastructure modernization initiatives.

ITSM & Operations

• Experience with Incident, Problem, Change, and Service Request Management.
• Exposure to ITIL processes and enterprise support environments.
• Ability to lead shifts and manage critical production incidents.

Preferred Qualifications

• Certifications such as:
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure Solutions Architect (Preferred)
• Microsoft Certified: Windows Server Administration
• ITIL Foundation
• Experience working in GCC, BOT, or Managed Services environments.
• Knowledge of cybersecurity controls and compliance standards.
• Exposure to automation tools and Infrastructure-as-Code practices.