System Engineer

Job Summary

We are seeking a skilled Systems Engineer Linux & Storage to join our support team. The role will be responsible for providing L2/L3 operational support for Linux infrastructure and enterprise storage environments, ensuring high availability, performance, and reliability of client systems. The engineer will act as a shift lead and primary escalation point for complex Linux and Storage incidents, driving resolution and supporting critical production environments.

Key Responsibilities

Linux Administration

• Administer, monitor, and troubleshoot enterprise Linux environments (RHEL, CentOS, Oracle Linux, Ubuntu).
• Perform OS installation, configuration, patching, upgrades, and hardening activities.
• Manage user accounts, permissions, file systems, services, kernel parameters, and performance tuning.
• Troubleshoot system issues related to CPU, memory, storage, networking, and application performance.
• Support automation and scripting using Shell, Python, or Ansible.

Storage Administration

• Manage and support enterprise SAN/NAS storage platforms.
• Provision storage, create and manage LUNs, storage pools, RAID groups, volumes, and snapshots.
• Monitor storage capacity, utilization, performance, and availability.
• Troubleshoot storage connectivity issues involving Fibre Channel (FC), iSCSI, multipathing, and zoning.
• Support storage migrations and expansion activities.

Backup & Recovery

• Administer enterprise backup solutions such as Veritas NetBackup, Commvault, Veeam, or similar.
• Perform backup monitoring, restoration requests, disaster recovery validations, and troubleshooting.
• Ensure compliance with backup policies and recovery objectives.

Incident & Operations Support

• Act as Shift Lead for Linux/Storage operations and support teams.
• Lead complex incident triage, root cause analysis, and resolution activities.
• Coordinate with cross-functional teams, vendors, and customers during major incidents.
• Participate in on-call support and rotational shift schedules.
• Prepare incident reports, technical documentation, SOPs, and knowledge articles.

Required Skills

Linux

• Strong expertise in:
• Red Hat Enterprise Linux (RHEL)
• CentOS / Oracle Linux / Ubuntu
• System performance tuning
• Filesystem management (XFS, EXT4, LVM)
• Shell scripting and automation

Storage

• Hands-on experience with:
• SAN & NAS technologies
• Fibre Channel and iSCSI environments
• Storage provisioning and capacity management
• EMC Dell, NetApp, Hitachi, IBM, Pure Storage, or similar platforms

Backup

• Experience with enterprise backup tools:
• Veritas NetBackup
• Commvault
• Veeam
• Backup Exec (preferred)

Additional Skills

• Understanding of ITIL processes (Incident, Problem, Change Management).
• Experience working in 24x7 Managed Services/GCC support environments.
• Strong analytical, troubleshooting, and communication skills.
• Experience leading technical bridge calls and handling critical incidents.

Preferred Qualifications

• Relevant certifications are highly desirable:
• RHCSA / RHCE
• Red Hat Specialist Certifications
• NetApp, Dell EMC, or Storage Vendor Certifications
• ITIL Foundation