Job Description
Role Overview
We are looking for a Server Support Engineer L1 to provide first-level technical support to end
users and Higer level Engineers. The role involves troubleshooting hardware, software, operating
system, File Server, and user-access issues while ensuring timely resolution and a positive user
experience.
Key Responsibilities
• Provide L1 technical support to employees through phone, email, chat, and in-person
support.
• Troubleshoot basic Windows Server, Linux Server, Monitoring, Patching related
troubleshooting, browsers, and common productivity applications.
• Follow SLA and escalation procedures and escalate complex issues to L2/L3 teams when
required.
• Support user account, password, and access-related issues in accordance with company
policies.
• Assist with Active Directory tasks such as password resets, account unlocks, and basic
user/group management.
• Basic understanding of Active Directory, Manage Engine tools– OP Manager, Patch
Manager, AD Manager, AD Audit plus and User self-portal, Veeam backup & replication
backup tool.
• Maintain accurate records of Servers Inventory.
• Maintain SOPs, Access review.
• Daily Server health check and monitoring report to management.
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.