Production Support and Root Cause Resolution

Provide end to end support from issue intake through resolution and closure for business-critical applications including e SPS, Intellimas, FlexPLM, Tradelink One, Infor Nexus and other systems as assigned

Troubleshoot, diagnose, and resolve complex application and environmental issues to minimize business disruption

Implement and maintain production support processes across Supply Chain business units to ensure consistency, efficiency, and adherence to best practices

Manage and prioritize the incident queue assigned to IT Supply Chain Systems Support, following direction from the IT Supply Chain Systems Manager

Identify root causes of recurring issues and lead the design and implementation of sustainable solutions

Provide development and implementation support for projects as time permits

Execute system testing to support business initiatives, ensuring changes meet functional and technical requirements

Document support issues, resolutions, and standard operating procedures, creating clear step by step instructions to enhance team knowledge and streamline future support activities

Provide guidance and training to junior level team members and external contractors as needed

Execute Data Analysis as needed

Undertake ad-hoc projects as assigned

Excellent computer skills including MS Excel

Experience in the using of SQL and running data analysis

Preferred some programming experience

Exemplary communication skills (written, presentation, meeting management, documentation)

Excellent interpersonal skills

PRIOR WORK EXPERIENCE AND EDUCATIONAL REQUIREMENTS

College degree in Computer Science, Information Systems or equivalent experience

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System Analyst

Job Description

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