Administer and govern SaaS platforms including GitHub (organisation and repository access, branch protections, CODEOWNERS), AWS (IAM users, roles, policies, and service-level permissions), Claude AI Teams (seat management, usage policy enforcement), Zoho (CRM, Mail, People, and Desk modules), and Jira / Confluence.
Manage user lifecycle across all platforms onboarding, offboarding, role changes, and periodic access reviews following documented SOPs and least-privilege principles.
Maintain and evolve IT governance documentation including access control matrices, SOP runbooks, and platform-specific configuration baselines.
Serve as the L1/L2 point of contact for IT support tickets platform access issues, credential resets, permission escalations, and SaaS configuration queries escalating to L3 / vendor when required.
Monitor AWS cost and usage dashboards, flag anomalies, and support the delivery team in optimizing cloud spend across EC2, S3, RDS, and related services.
Coordinate with development vendors (Mallow Tech) on platform access provisioning, integration requirements, and the gradual transition of admin ownership back to the client organisation.
Support SAML / SSO integration and Active Directory configuration for corporate client onboarding and the RedTaxi booking portal.
Proactively identify platform security gaps, unused licences, shadow IT risks, and non-compliant configurations, and raise them with the delivery manager for remediation.

Hands-on proficiency administering GitHub organisations (member roles, team structures, branch protection rules, Actions, and audit logs) and AWS (IAM, EC2, S3, CloudWatch, and Cost Explorer).
Working knowledge of Zoho Suite administration (user management, module configuration, and integrations) and Atlassian tools (Jira and Confluence project and permission settings).
Solid understanding of identity and access management concepts RBAC, least privilege, MFA enforcement, and access reviews and practical experience implementing them across SaaS platforms.
Ability to write and maintain clear SOPs, access request procedures, and runbooks that non-technical stakeholders can follow.
Comfortable working in an Agile / Scrum delivery environment alongside development teams, QA, and product stakeholders.
Strong communication skills in English and Tamil, with the ability to translate technical access controls and platform policies into simple language for business users.
Proactive, ownership-oriented mindset you follow up, close the loop, and flag risks before they become incidents.

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System Administrator

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