System Administrator

Duties & Responsibilities:

• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Troubleshoot hardware and software issues on Windows, macOS, and Linux systems.
• Provide technical support to users via phone, email, remote access, or in person.
• Install, upgrade, and configure operating systems and business applications.
• Manage user accounts, passwords, and access permissions in systems.
• Configure and troubleshoot network connectivity, including LAN, Wi-Fi, VPN, and internet issues.
• Install and maintain antivirus software and ensure endpoint security compliance. Set up and support email clients.
• Perform regular system updates, patch management, and preventive maintenance.
• Maintain IT asset inventory and documentation for hardware and software.
• Escalate complex technical issues to higher-level support teams when necessary.
• Perform data backup and recovery when required.
• Ensure timely resolution of support tickets while meeting Service Level Agreements (SLAs).
• Document troubleshooting steps, resolutions, and knowledge base articles.
• Assist in onboarding and offboarding employees by configuring and collecting IT equipment.
• Follow IT security policies and ensure compliance with organizational standards.

Preferred Qualifications:

• Relevant degree or diploma in Information systems or information technology.
• Windows 10/11 and basic Linux/macOS knowledge
• Past experience administering server-side technology and networked computing systems.
• Ticketing systems (ServiceNow, Jira, BMC Remedy, Zendesk)
• Ability to prioritize a wide range of workloads with critical deadlines.
• Availability outside of working hours to resolve emergency issues promptly.
• Excellent critical thinking, time management, and problem-solving skills.
• Patient and professional demeanor, with a can-do attitude.