Install, configure, and troubleshoot Windows 10 and Windows 11 operating systems.
Manage and maintain Windows Server and Cloud Server environments.
Administer Active Directory, Group Policy (GPO), DNS, DHCP, File Server, and Print Server.
Create, modify, and manage user accounts, security groups, and access permissions.
Monitor server and system performance to ensure maximum availability.
Perform server patching, updates, and routine maintenance.
Configure, manage, and troubleshoot VPN connectivity for remote users.
Troubleshoot hardware, software, operating system, server, and network-related issues.
Perform regular backup and restore operations for servers and critical business data.
Monitor backup jobs and verify successful completion.
Assist in data recovery and maintain backup documentation.
Configure and manage endpoint security solutions such as Sophos, Kaspersky, or Microsoft Defender.
Monitor antivirus alerts and ensure systems are protected against security threats.
Maintain IT documentation, system configurations, and standard operating procedures.
Provide Level 2 technical support and escalate complex issues when required.
Ensure compliance with IT security policies and organizational standards.
Handle day-to-day IT asset allocation, tracking, and inventory maintenance.
Maintain records of laptops, desktops, monitors, printers, and other IT equipment.
Coordinate asset issuance, return, and periodic asset verification.
Coordinate with vendors for hardware repairs, warranty claims, and AMC support.
Remote management through Team Viewer, VNC, & Remote Desktop to solve Windows and Software issue.
Installation, configuration and maintenance of Network Printers.
Install and upgrade hardware and software components.
Take care of all the internal office software's support.
Provide technical support to Remote users.

System Administrator

Job Description

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