Experience
2 - 4 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
Support Engineer
Job Type
ONSITE
Job Description
Sodium Metal Pvt. Ltd. is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey.
- Responding to customer inquiries and resolving technical issues via phone, email, or chat
- Conducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problems
- Collaborating with development teams to escalate and resolve complex technical issuesMaintaining accurate records of customer interactions and issue resolutions in a CRM systemParticipating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholders to provide status updates on issue resolution
- Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems
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