Support Engineer

Role & responsibilities

• Provide functional and technical support to new and existing customers through multiple channels such as email, phone calls, and online meetings (Google Meet or other online meeting platforms ).
• Assist customers in understanding the application features, workflows, and usage of the system.
• Diagnose and resolve application-related issues reported by customers in a timely manner to ensure minimal disruption to business operations.
• Understand customer concerns, analyze the reported issues, and gather the required details to identify the root cause.
• Identify possible solutions and provide appropriate guidance or workarounds to customers.