Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems
Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation
Provides effective and timely resolution of usersproblems, queries or complaints
Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure
Positions on this level are fully proficient in executing established standards
Works independently within set frames and follows set course
Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area
Develops own knowledge, shares best practice and develops relevant/appropriate solutions
Positions at this level are expected to continuously improve the day-to-day activities/processes
Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives

Support Engineer

Job Description