Experience
1 - 2 yrs
Salary (CTC)
₹2L - ₹3L
Job Location
Chennai, India
Vacancy
2
Designation
Support Engineer
Job Type
Not specified
Job Description
Roles and Responsibilities :
- Provide technical support to customers via phone, email, or chat regarding issues with software applications.
- Troubleshoot and resolve customer complaints in a timely and professional manner.
- Collaborate with internal teams to identify root causes of issues and implement solutions.
- Document all interactions with customers using CRM software for tracking purposes.
Job Requirements :
- 1-2 years of experience in application support or related field.
- Strong understanding of DBMS (Database Management System) concepts.
- Proficiency in Mongodb database management system.
- Excellent communication skills for effective issue resolution.