Experience
2 - 6 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Support Engineer
Job Type
Not specified
Job Description
Virtu Fitness is looking for Remote Support Engineer to join our dynamic team and embark on a rewarding career journey.
- Responding to customer inquiries and resolving technical issues via phone, email, or chat
- Conducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problems
- Collaborating with development teams to escalate and resolve complex technical issues
- Maintaining accurate records of customer interactions and issue resolutions in a CRM system
- Participating in the development and delivery of customer training and support materialsCommunicating with customers and internal stakeholders to provide status updates on issue resolution
- Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skillsExperience with CRM and ticketing systems
No Referrers Available
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