Support Engineer - Fresher

About 1Kosmos:

1Kosmos develops advanced identity verification and passwordless multi-factor authentication solutions, helping organizations prevent identity fraud and secure online access

As a rapidly growing technology company, we serve global clients with innovative products that set new standards for security and user experience

Position: Support Engineer (Fresher)

Location: Mumbai (Hybrid)
Employment Type: Full-Time
Shift: Rotational Shifts

Role Overview

We are looking for enthusiastic and customer-focused fresh graduates to join our Support team

As a Support Engineer, you will assist customers in resolving technical issues, manage support tickets, and help ensure the smooth operation of 1Kosmos products and services

This role provides an excellent opportunity to build a career in cybersecurity, identity management, and technical support

Key Responsibilities

Respond to customer queries

Troubleshoot and resolve product-related issues in a timely manner

Monitor and manage support tickets according to defined SLAs

Assist in incident, problem, and change management activities

Collaborate with Engineering, Product, and Customer Success teams to resolve customer issues

Document solutions, troubleshooting steps, and knowledge base articles

Support customer onboarding and configuration activities

Learn and follow ITIL-based support processes and best practices

Assist with MFA configuration and identity management-related support requests

Required Qualifications

Bachelors degree in B CA, B

Sc

IT, B

E

/B TECH (IT/Computer Science), or equivalent

Strong understanding of computer networks, operating systems, and web technologies

Good analytical and problem-solving skills

Excellent written and verbal communication skills in English

Customer-focused mindset with a willingness to learn

Ability to work in rotational shifts

Preferred Skills

Basic knowledge of Identity and Access Management (IAM)

Familiarity with Jira, Service Desk, or other ticketing tools

Understanding of authentication technologies such as SAML, OIDC, OAuth, and MFA

Knowledge of ITIL processes, including Incident, Problem, and Change Management

Basic understanding of cloud technologies and SaaS applications

What We Offer

Exposure to enterprise-grade security technologies

Structured learning and growth opportunities

Hybrid work model based in Mumbai