Support Analyst

Role & responsibilities

Direct Responsibilities

• Monitoring and supporting the day to day activities
• Adherence to documented procedural standards.
• Fully responsible for key activities within the agreed SLA and ITIL process.
• Escalate issues, which cannot be resolved, in a timely manner.
• Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.
• Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.
• Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.
• Resolve user queries

• Strong in Unix/shell Scripting
• Strong in Sql/Pl SQL
• Devops

Preferred candidate profile

Client: Banking

Work location: Chennai - Client location

Mode: Hybrid

Interview process:

L1 - MS teams - Laptop

L2 - Face to Face