Experience
1 - 5 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Support Analyst
Job Type
Not specified
Job Description
- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions.
- Develop and maintain knowledge base articles to document resolutions to common issues.
- Analyze customer feedback and suggest improvements to processes and procedures.
- Participate in training and development programs to enhance skills and knowledge.
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