Core Responsibilities

- Staff Supervision: Manage shift schedules, monitor team attendance, and guide front desk agents.
- Guest Relations: Greet VIPs, handle special requests, and solve guest complaints quickly.
- Operations Oversight: Oversee smooth room assignments, check-ins, check-outs, and billing accuracy.
Department Coordination: Work closely with housekeeping, maintenance, and sales teams.

Job Requirements

- Education: High school diploma or a degree in hospitality management.
- Experience: 2 to 3 years working at a hotel front desk.
- Skills: Strong communication, leadership, and problem-solving abilities.
Technical Knowledge: Familiarity with hotel property management systems (PMS).

Flexibility: Willingness to work irregular hours, weekends, and holidays.

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Supervisor- Front Office

Job Description

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