Store Manager

Job Description: Store Manager (F&B & Retail)
Position
Store Manager F&B & Retail Operations
Operations
Department
Reporting To
Job Summary
Area Manager / Operations Manager
The Store Manager is responsible for the overall operations, sales performance, customer
experience, team management, inventory control, and compliance of the assigned store. The
role ensures smooth day-to-day operations while achieving sales and profitability targets and
maintaining brand standards across both Food & Beverage and Retail businesses.
Key Responsibilities
Operations Management
Manage day-to-day store operations efficiently.
Ensure smooth opening and closing of the store.
Maintain SOPs, hygiene, safety, and operational standards.
Ensure excellent visual merchandising and product display.
Resolve customer complaints professionally.
Sales & Business Growth
Achieve monthly sales and profitability targets.
Drive upselling and cross-selling initiatives.
Monitor daily sales, conversion, and average bill value.
Execute promotions and marketing campaigns effectively.
Identify opportunities to improve revenue.
Team Management
Recruit, train, coach, and develop store staff.
Prepare staff rosters and manage attendance.
Conduct performance reviews and provide feedback.
Build a positive and high-performing work culture.
Ensure proper grooming and customer service standards.
Inventory & Stock Control
Maintain optimum inventory levels.
Monitor stock movement and minimize wastage/shrinkage.
Conduct daily, weekly, and monthly stock audits.
Ensure FIFO/FEFO practices (especially for F&B).
Coordinate with procurement and warehouse teams.

Performing accurate GRN and opening closing stock
Maintaining Office Documents like staff documents, Invoices, EXCEL making
Customer Experience
Deliver exceptional customer service.
Maintain high customer satisfaction levels.
Handle escalations promptly.
Encourage customer feedback and continuous improvement.
Financial Management
Ensure accurate billing and cash handling.
Monitor daily cash reconciliation.
Control operational expenses.
Maintain profitability through cost optimization.
Compliance & Audit
Ensure compliance with company policies and statutory regulations.
Maintain food safety standards (FSSAI) for F&B outlets.
Ensure audit readiness at all times.
Maintain documentation and operational records.
Reporting
Submit Daily Sales Reports (DSR).
Share inventory and wastage reports.
Monitor KPIs and prepare business reports.
Coordinate with HO for operational updates.
Key Performance Indicators (KPIs)
Sales Target Achievement
Store Profitability
Customer Satisfaction
Inventory Accuracy
Wastage & Shrinkage Control
Audit Score
Team Productivity
Employee Retention
Store Hygiene & SOP Compliance
Customer Complaint Resolution Time
Required Qualifications
Graduate in any discipline (Hospitality/Retail Management preferred).
36 years of experience in Retail or Food & Beverage operations.
Minimum 12 years of experience as a Store Manager or Assistant Store Manager.

Airport, Mall, University, or High-Street retail experience will be an added advantage.
Required Skills
Leadership & Team Management
Sales & Target Achievement
Customer Relationship Management
Inventory Management
Cash & Billing Management
Strong Communication Skills
Problem Solving & Decision Making
MS Excel & Reporting
POS Software (Petpooja, GoFrugal, SAPAAD, etc.)
Basic Financial & Commercial Understanding
Preferred Experience
Quick Service Restaurant (QSR)
Caf Operations
Travel Retail
Airport Retail
FMCG Retail
Convenience Store Operations