Job Description
Responsible for driving sales for the store through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company SOPs
Key Result Areas
To Achieve Top Line Sales targets for the store
To monitor and control expenses below budgets through efficient store operations petty cash management
To control shrinkage by following PIHV and other shrinkage management schedules
To ensure SOP Adherence Process Implementation (Please refer to HG SOP Manual for more details)
To adhere to all statutory compliances by close coordination with respective departments
To ensure that all documents, registers and reports in respect of their store are updated.
To be the custodian of Store assets general maintenance of the store
To be a coach and mentor to the store team and train them on product knowledge Customer Service
To control Staff attrition through engagement
To ensure that the Customer Service Standards are adhered to by the team at all times
To be responsible for hiring store staff
To be a role model for ensuring highest standards of grooming
To have knowledge of digital/social media
Give feedback on all updated Competition information to Head Office
To Drive Customer engagement programmes e.g Loyalty etc.
To ensure marketing plan implementation / offers updation etc
Critical Success Factors for the role
1. Understand P/L Account
2. Product Knowledge
3. Basic Accounting Skills
4. Leadership Interpersonal sensitivity
5. Inventory Mgt.
6. Proficiency in Communication (Regional English)
7. Strong Process Orientation (SOP Adherence)
8. Customer service Skills
9. Selling Skills (Cross / Up)
10. Social media /networking Skills