Store Manager

Role Overview

The Store Manager shall be responsible for the overall management and performance of the store, ensuring exceptional customer service, achievement of sales targets, efficient inventory management, team supervision, and smooth day-to-day operations. The role requires strong leadership, operational excellence, and a deep understanding of retail sales within the saree and ethnic wear industry.

Key Responsibilities

Store Operations Management

• Oversee the daily operations of the store and ensure smooth functioning at all times.
• Ensure the store is well-maintained, organized, clean, and customer-ready.
• Monitor opening and closing procedures and ensure adherence to company policies.
• Ensure all operational processes are executed efficiently and accurately.

Sales & Revenue Generation

• Drive store sales and achieve monthly, quarterly, and annual revenue targets.
• Monitor individual and team sales performance and take corrective actions where necessary.
• Develop strategies to increase footfall, customer conversions, and average bill value.
• Motivate and guide the sales team to achieve assigned targets.
• Identify opportunities for upselling and cross-selling

Customer Experience & Relationship Management

• Ensure customers receive a premium shopping experience aligned with the Radha by Rapid Rashmi brand.
• Handle customer concerns, complaints, and escalations professionally.
• Build long-term customer relationships and encourage repeat purchases.
• Monitor customer feedback and implement improvements to enhance customer satisfaction.

Team Management & Leadership

• Supervise, train, and mentor store staff including sales executives, billing executives, floor staff, and inventory personnel.
• Conduct daily team briefings and communicate sales goals and operational priorities.
• Monitor employee attendance, punctuality, grooming, and workplace discipline.
• Evaluate staff performance and provide regular feedback and coaching.
• Ensure proper manpower planning and staff scheduling.

Inventory & Stock Management

• Monitor inventory levels and ensure optimal stock availability.
• Coordinate with the inventory team for stock replenishment and stock transfers.
• Conduct periodic stock audits and ensure inventory accuracy.
• Minimize stock loss, damage, and shrinkage.
• Ensure proper display and storage of sarees and merchandise.

Billing & Cash Management

• Oversee billing operations and ensure accuracy in transactions.
• Verify daily sales reports, cash collections, and reconciliations.
• Ensure proper handling of cash, digital payments, and billing records.
• Investigate and resolve discrepancies promptly.

Visual Merchandising & Store Presentation

• Ensure saree displays and product presentations are attractive and aligned with brand standards.
• Maintain proper categorization and display of collections.
• Coordinate seasonal and festive displays to maximize sales opportunities.

Online & WhatsApp Sales Coordination

• Coordinate with WhatsApp sales and online sales teams to ensure seamless customer service.
• Monitor order fulfillment and customer follow-ups.
• Ensure timely processing of online and store-generated orders.

Seere Santhe & Event Management

• Support the planning and execution of Seere Santhe events, exhibitions, and special sales campaigns.
• Coordinate staffing, inventory movement, billing, and customer service during events.
• Ensure successful execution and achievement of event sales targets.

Vendor & Facility Coordination

• Coordinate with vendors and service providers for operational requirements.
• Ensure maintenance of store facilities, equipment, and infrastructure.
• Monitor housekeeping and security arrangements within the store.

Reporting & Administration

• Prepare and submit daily, weekly, and monthly sales and operational reports.
• Track key performance indicators and provide performance updates to management.
• Maintain accurate records of inventory, sales, attendance, and store operations.
• Ensure compliance with company policies and procedures.