Storage and Backup Engineer Level 2 to join our 24/7 IT Operations team. This global ITCC team works in follow-the-sun model operating out of 3 regions APAC, EMEA, and AMER, supporting core infrastructure services comprising of Network/AD, Server, Virtualization, Storage & Backup solutions. This position is responsible for supporting high availability production systems in an exceptionally large enterprise-grade environment with multiple global data centers. The ideal candidate will have considerable experience working with storage SAN, NAS, backup, and archive products while collaborating closely with cross-functional teams and SMEs/Engineering teams. The candidate will be responsible for day-to-day operations including monitoring and management, remote infrastructure/hardware management, software updates and upgrades, availability and performance management, inputs to capacity planning.

Primary Duties and Responsibilities:

Experience with following storage and backup solutions - Pure Storage, Isilon, Avamar, Cohesity, Rubrik, ZFS, Zerto and Site Recovery Manager
Provide operational support for storage SAN, NAS, backup, and archive products includes incident management, change planning and implementation, request fulfillments
Collaborate closely with server, network, application, and middleware teams to ensure seamless integration of storage and backup solutions
Monitor and manage storage and backup systems to ensure high availability of production systems
Perform remote infrastructure/hardware management tasks as required
Stay up-to-date with software updates and upgrades related to storage and backup technologies
Proactively manage availability and performance of storage and backup systems through effective monitoring and troubleshooting
Contribute to capacity planning initiatives by assessing current usage patterns and future growth projections
Identify requirements gaps or issues in the storage and backup domain
Makes security recommendations and actively participates in investigations as needed
Experience in being part of major Incidents with business impact, including identifying root causes and providing solutions
Timely escalation and collaboration with next-level teams of Subject Matter Experts (SMEs) and Engineering teams
Ability to perform other support level tasks such as request fulfillment and change implementation
Ability to provide support to team members with different technical skills, including MS-Windows, Linux, VMware, etc.
Understanding of ITSM processes Incident, Change, Problem, Request
L2/ L3 SAN, NAS, DAS
Cohesity / Rubrik Storage backup
RAID
OR Dell EMC
OR NETAPP File storage

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Storage Engineer

Job Description

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