Experience
8 - 13 yrs
Job Location
India
Vacancy
1
Designation
Staff Software Engineer
Job Type
Not specified
Job Description
Job Summary
Job Title: Staff Software Engineer - Voice Platform
We are seeking a Staff Software Engineer to join our Voice Platform team as a hands-on technical leader for high-performance, network-facing services that power real-time voice communications for Genesys Cloud contact centers worldwide. This is an exciting opportunity for an experienced engineer who is proficient in C , strong in Java , networking and Linux , and motivated to grow deep expertise in SIP/VoIP and voice-platform systems.
You will work across systems-level software and cloud backend services, influence architecture and engineering practices, and help deliver reliable, scalable voice capabilities used by enterprise customers at global scale. Prior SIP/VoIP or contact-center experience is a plus, not a requirement. If you enjoy complex distributed systems, production ownership, and mentoring others while continuing to learn a specialized domain, this is a high-impact opportunity.
Responsibilities - Lead the design, development, and delivery of scalable network and voice-platform services that support real-time communications with high reliability and operational excellence.
- Develop and maintain systems software in C , including work with network-facing and open-source platform components used in real-time communications.
- Design and implement cloud backend services in Java and contribute across related platform services as needed.
- Build and operate services on AWS , ensuring scalable, observable, and production-ready solutions.
- Apply strong networking and Linux systems skills to develop, integrate, and troubleshoot real-time communications workloads.
- Build fluency in SIP/VoIP and Genesys voice-platform concepts, and help the team apply them effectively.
- Lead troubleshooting of complex production issues spanning networking, systems, and service layers; drive root-cause analysis and lasting fixes.
- Partner with product, architecture, DevOps, QA, security, and operations to translate business and platform needs into durable technical solutions.
- Define and promote engineering best practices for design, code quality, CI/CD, testing, monitoring, logging, tracing, and production operations.
- Mentor engineers through design reviews, code reviews, incident response, and hands-on technical guidance.
- Drive continuous improvement in system performance, availability, scalability, fault tolerance, and maintainability across the voice platform.
- 8+ years of professional software engineering experience, including senior/lead-level impact
- Hands-on proficiency in C for systems or network-oriented software
- Hands-on proficiency in Java for backend service development
- Strong networking fundamentals (TCP/IP, UDP, TLS, sockets, and network debugging)
- Strong Linux experience in development and production environments
- Experience designing, building, and supporting services in cloud environments (preferably AWS)
- Experience leading technical initiatives from architecture through production delivery
- Demonstrated ability to mentor engineers and influence technical direction
- Strong communication skills across engineering, product, and operations
- Experience supporting mission-critical, high-availability production systems
- Ability to learn SIP/VoIP and real-time communications concepts quickly
- Ability to balance quality, performance, security, and delivery timelines
- Spring Boot and web application development
- Broader AWS experience (ECS/EKS, API Gateway, SQS/SNS, DynamoDB/RDS, CloudWatch, IAM, CloudFormation/CDK/Terraform)
- Experience with SIP, VoIP, or open-source telecom platforms (e.g. OpenSIPS, Kamailio, Asterisk, FreeSWITCH)
- Genesys Cloud CX, contact-center, carrier, CCaaS, UCaaS, or CPaaS experience
- Multi-region deployments, Kubernetes, service mesh, and zero-downtime release practices
- Security for networked systems (TLS, mTLS, SRTP, IAM, network segmentation)
- Strong observability and incident-leadership background
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