Drive Engineering Excellence & Innovation

Independently drive the system design, development, testing, and deployment of high-quality, efficient software solutions.
Work across multiple core development teams and disciplines to architect reliable, secure, performant, extensible, and scalable solutions for enterprise customers.
Make high-impact technical decisions and effectively communicate rationale to engineering teams and stakeholders.
Ensure code quality, maintainability, and scalability, adhering to best practices and industry standards.
Contribute to the evolution of Zendesk s architecture, helping to modernize our custom data platform while improving extensibility and performance.
Develop and integrate event-driven architectures, ensuring real-time service execution tracking, automation processing, and rule-based workflow execution.

Collaborate & Deliver High-Impact Solutions

Work closely with Product Managers, Designers, and Engineering Leaders to drive the execution of the technical strategy.
Proactively identify and mitigate potential issues in development, testing, or delivery stages.
Participate in application improvement discussions, project initiatives, and feature design to drive continuous enhancements.
Build reusable components and code that improve development efficiency and consistency.
Participate in code reviews, providing constructive feedback to maintain high engineering standards.
Own end-to-end delivery, ensuring features are shipped with high quality, reliability, and performance.

Mentor, Guide, and Strengthen the Team

Mentor, pair with, and provide deep technical guidance to senior and principal engineers to foster continuous learning and growth.
Promote a learning culture within the team, ensuring equal opportunities for skill development.
Conduct research and introduce best practices to enhance team efficiency and innovation.
Participate in on-call rotations after an initial training period, ensuring system reliability and uptime.
Lead common agile development ceremonies, contributing to process improvements.
Show strategic forward-thinking and provide technical leadership to drive near-to-mid-term success (1-2 years).

What We re Looking For

Required Qualifications

12+ years of experience in frontend software engineering, with expertise in building enterprise-scale SaaS or large web applications
10+ years of experience working with JavaScript and TypeScript, as well as frameworks like React and Redux.
Experience with testing libraries such as Cypress, Jest, and React Testing Library.
Deep experience working with REST APIs, designing and implementing scalable data layers.
Proven ability to own, drive, and deliver complex, large-scale enterprise software solutions.
Strong experience with version control tools, CI/CD pipelines, and modern development workflows.
Experience leading and mentoring teams of engineers while collaborating closely with Design, Product, and Engineering counterparts.
Expertise in multi-tenant SaaS architecture, ensuring backend scalability, data integrity, and structured service workflow extensibility.
Ability to operate autonomously and drive projects forward with minimal oversight.
Excellent problem-solving, critical thinking, and collaboration skills.
Strong verbal, written, and interpersonal communication skills in English.

Why You Should Apply

Make a real impact: Your work will power thousands of businesses and millions of customer interactions worldwide.
Work with a top-tier engineering team, solving complex problems at a global scale.
Work on impactful projects: Help organizations model, automate, and streamline their internal service offerings.
Grow your career: We invest in leadership development, mentorship, and learning opportunities.
Enjoy flexibility: Hybrid-friendly culture with strong work-life balance.

Staff Software Engineer Frontend

Job Description