Sr. Manager/ Manager-IT

Role & responsibilities

1. User Support and Training

• Providing module training to the users.
• Providing User support (24x7).
• Problem escalation to internal implementation team and third parties as appropriate.
• Identifying and resolving HIS application issues.
• Generating Reports based on user requirements from front/back end.
• Writing User Manuals

2. Configuration of HIS

• Providing Data setup for new modules
• Carry out data entry processes wherever needed
• Master Data management and maintenance

3. Contribute in HIS adoption

• Assist Billing and front office users and/or internal team in enhancing the HIS usage
• Execution and monitoring of unused features of existing clinical modules
• Identify usability issues and try resolving them

4. HIS Implementation

• Report Generation - Generates Reports based on user requirements from back end using MySQL queries

Preferred candidate profile

• Bachelors degree preferably in computer science or related field
• Min 8+ years of experience in Development and Support of Healthcare IT systems and Hospital workflows

• experience of supporting EMR applications, suporting LIS systems