Sr. Manager - IT

Role & responsibilities

• IT Operations & Systems Management
  Oversee all IT support activities, ensuring the effective management and performance of systems including enterprise applications, CCTV, website platforms, and infrastructure supporting business operations.
• Information Security & Risk Management
  Act as Information Security Officer, conducting risk assessments, compliance testing, and implementing security tools and processes to safeguard company data and systems.
• IT Team Leadership & Performance Management
  Lead and monitor the IT and Cybersecurity team, ensuring alignment with departmental objectives, performance standards, and continuous development of team capabilities.
• IT Strategy, Analysis & Continuous Improvement
  Analyse organisational IT needs, identify system vulnerabilities, and recommend solutions to enhance productivity, efficiency, and data accuracy. Continuously evaluate technologies, processes, and vendors to drive improvement.
• Network Infrastructure & System Integration
  Ensure seamless integration and optimal performance of network components, maintaining reliable and secure connectivity across the organisation.
• Vendor Management & Cost Optimization
  Manage relationships with IT vendors, monitoring service quality and performance. Conduct costbenefit analyses for system upgrades and investments to ensure value and efficiency.
• User Support, Training & Change Management
  Provide technical support and training to employees on software and hardware usage, ensuring effective adoption and resolution of user issues.
• Business Systems Support (SAP & Applications)
  Support SAP operations and other business applications, assisting users, training new employees, and coordinating enhancements based on business requirements.
• Requirements Management & Solution Implementation
  Gather and analyse end-user requirements, implementing solutions internally or through external vendors to ensure alignment with business needs.
• Disaster Recovery & Data Protection
  Develop and maintain disaster recovery plans, ensuring regular data backups and readiness to restore operations in case of system failures.

IT-Business Alignment & Enablement
Ensure IT systems and solutions are aligned with business objectives, supporting operational efficiency and enabling continuous business growth.

Preferred candidate profile

• SAP Knolwedge to support to all Modules
• Domain knowledge of Manufacturing Industry
• Knowledge of Network and Security
• Inventory & Costing knowledge is must
• Knowledge of handling monthly and yearly activities in SAP

Knowledge of programming languages and operating systems (ex: Microsoft Exchange, Active Directory), current equipment and technologies, enterprise backup and recovery procedures, and systems performance monitoring