Job Description
Onboard customer environments into the Qualys VMDR platform, including asset discovery, scanner deployment, and Cloud Agent implementation. Configure and manage Qualys Scanner Appliances (Physical/Virtual), Cloud Agents, Asset Groups, Dynamic Tags, Business Units, and user access. Configure authentication records for Windows, Linux, Databases, Network Devices, and Cloud environments to enable authenticated vulnerability assessments. Schedule, execute, monitor, and troubleshoot authenticated and unauthenticated vulnerability scans across on-premises and cloud environments. Validate scan coverage, optimize scan performance, and resolve scan failures to ensure successful completion within defined SLAs. Analyze vulnerability assessment results, validate findings, eliminate false positives, and prioritize vulnerabilities based on CVSS, exploitability, and business risk. Coordinate with customer stakeholders and internal teams to support vulnerability remediation, track closure, and perform remediation validation and retesting. Generate executive, technical, and compliance reports, providing actionable remediation recommendations and vulnerability trend analysis. Administer the Qualys VMDR platform, including scan templates, Option Profiles, Asset Tags, reporting templates, and scanner health monitoring. Troubleshoot issues related to scanner connectivity, authentication, network accessibility, Cloud Agents, and Qualys platform operations, coordinating with Qualys Support when required. Support customer onboarding, environment expansion, asset lifecycle management, and periodic validation of asset inventory. Ensure compliance with operational processes, customer SLAs, and vulnerability management best practices while maintaining process documentation and SOPs. Participate in customer meetings to provide project updates, operational status, scan findings, remediation progress, and technical recommendations. Collaborate with cross-functional teams including Infrastructure, Cloud, Network, and Security Operations to ensure seamless service delivery. Support automation initiatives, continuous service improvement, and adoption of new Qualys VMDR features and capabilities. Possess strong knowledge of Qualys VMDR, vulnerability management lifecycle, Windows/Linux administration, networking fundamentals, CVSS, cloud platforms (AWS/Azure/GCP), and ITSM tools such as ServiceNow or JIRA. Preferred certifications include Qualys VMDR Specialist, CEH, CompTIA Security+, or equivalent cloud security certifications.
