Job Description
Document problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others
Prepare necessary documentation around technical procedures as well as operational procedures.
Report defects and design issues to our development teams.
Work on most complex database-related issues directly with Team/DBAs/Development
Mentor and coaches team members.
Perform root cause analysis of recurring issues.
Act as a single point of contact for escalations.
Perform proactive reviews of hosting environments to improve system reliability and prevent future support engagements.
Support highly-available cross enterprise common/middleware applications on a large, global network.
Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQL
Preffered Skillsets Experience
Microsoft SQL Server Certified , Azure SQL cert is mandatory
Advanced SQL Server knowledge working in a mid to large-size organization. SQL DB backup/restore, install/configure Database, Maintain Database Security, Diagnose and troubleshoot Database errors.
T-SQL, PowerShell, or equivalent scripting knowledge, preferred
Working knowledge of technologies including Windows Operating System, Windows Clustering, AlwaysOn, and Active Directory
Proficient in the following areas : host and deploy enterprise software, Azure, virtualization, cloud
troubleshooting tools like BlackBox, Fiddler, WireShark, or equivalent system/application/performance monitoring tools.
Able to stay organized, manage and prioritize over 5 simultaneous ongoing support investigations
Ability to train on working with Development Teams to provide support and feedback for troubleshooting application/deployment issues.
Good problem-solving skills, along with the ability to work independently, as well as part of a cross-functional team.
Knowledge of writing advanced SQL/DB scripts to perform troubleshooting
Software support experience demonstrating troubleshooting / analytical skills
Proven ability to mentor, coach, and develop internal education programs
Verbal and written command of the English language.
No Referrers Available
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