Experience
2 - 5 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Business Operations Specialist
Job Type
Not specified
Job Description
- Control and monitor service quality for end-to-end processing of business processes.
- Develop and implement procedures and tools to enhance business and application monitoring.
- Analyze, localize, and communicate incidents, coordinating solutions and initiating escalation processes.
- Support the incident management process with specialized knowledge and expertise.
- Act as a Service Matter Expert for Business Services at Worldline.
- Maintain and provide service documentation.
- Prepare and assist the business services team during change implementations and release deployments.
- Create technical statements for internal stakeholders such as the Service Delivery Manager and Key-Account Manager.
- Identify and resolve weaknesses and optimization needs in existing processes and systems.
- Assume technical responsibility and ensure knowledge transfer for individual applications.
- Participate in projects and programs within the division.
Job Requirements
- Completed education in information technology or equivalent/higher education.
- Strong analytical and conceptual thinking skills.
- Ability to work self-directed within assigned responsibilities.
- Team-oriented with strong customer and service orientation.
- Structured and solution-oriented approach with high quality standards.
- Very good written and spoken English skills are a prerequisite; German skills are a plus.
- Strong social skills and ability to communicate effectively with various stakeholders.
Perks and Benefits
- Competitive salary package.
- Opportunities for continuous learning and professional development.
- Flexible working hours and a hybrid work model.
- Health and wellness programs.
- Supportive and inclusive work environment.
About Company
Worldline Switzerland provides financial institutions and retail customers with secure and innovative solutions across the entire value chain of cashless payments. We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, a can-do attitude, and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With our empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career, wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own. Learn more about life at Worldline at jobs.worldline.com. We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.
The company offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.