Software Platform Engineer II

• Design, develop, and deploy Salesforce Lightning Web Components (LWC) for scalable and reusable solutions.
• Integrate Salesforce with CRM systems and contact center tools (e.g., Genesys, NICE, or similar) using APIs and open channels.
• Implement AI-driven features such as intent recognition, conversational flows, and personalization within Salesforce applications.
• Collaborate with cross-functional teams to ensure seamless integration between Salesforce, CRM, and contact center platforms.
• Optimize application performance and ensure compliance with best practices and security standards.
• Conduct unit testing, troubleshooting, and performance tuning for deployed solutions.

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