We are looking for a highly skilled and experienced professional to join our team in Mumbai, Ghansoli Navi Mumbai, SF, and other locations. The ideal candidate will have 2 to 7 years of experience in the field.

Roles and Responsibility

Manage and analyze customer interactions using CRM software.
Provide exceptional customer service and resolve issues promptly.
Collaborate with cross-functional teams to achieve business objectives.
Develop and implement process improvements to enhance efficiency.
Identify and escalate complex issues to senior management.
Maintain accurate records of customer interactions and transactions.

Job Requirements

Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and meet deadlines.
Proficiency in CRM software and IT-enabled services.
Excellent problem-solving and analytical skills.
Strong attention to detail and organizational skills.
Ability to work collaboratively as part of a team.

About Company

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the CRM/IT Enabled Services/BPO industry, committed to providing exceptional customer experiences and driving business growth.

Software Engineer

Job Description

No Referrers Available