Custom Software Engineer

Project Role : Custom Software EngineerProject Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Contact Center Technology ImplementationGood to have skills : Contact Center Technology CapabilitiesMinimum 3 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary: Integration Lead with 5 years of experience in architecting and implementing enterprise integration solutions with deep hands-on expertise in NICE Cognigy.AI, conversational AI workflows, and contact center integrations. Strong background in designing API-first, event-driven, and microservices-based architectures using REST/JSON, webhooks, Kafka, and middleware platforms. Proven capability in integrating Cognigy with telephony and CCaaS platforms (Genesys, NICE CXone, Avaya), CRM systems (Salesforce, Dynamics), and backend core systems. Experienced in deploying and managing solutions on cloud platforms (AWS/Azure), implementing CI/CD pipelines, and enforcing security standards including OAuth2, JWT, and API gateways. Demonstrates strong technical leadership in defining integration standards, conducting design reviews, troubleshooting complex production issues, and guiding teams in Agile delivery environments to build scalable, high-availability conversational AI ecosystems. Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.

Participate in code reviews to ensure code quality and adherence to best practices. Professional & Technical Skills: Must To Have Skills:

Proficiency in Contact Center Technology Implementation.

Good To Have Skills: Experience with Contact Center Technology Capabilities.

Strong understanding of software development life cycle methodologies.

Experience with modern programming languages and frameworks.

Ability to troubleshoot and resolve technical issues efficiently.

The candidate should have minimum 3 years of experience in Contact Center Technology Implementation.

This position is based at our Bengaluru office.

A 15 years full time education is required.Qualification 15 years full time education