Software Development Engineer II - CCaaS

What You'll Be Doing

• Interact with clients directly and drive technical discovery calls
• Understand the customer requirements perform a feasibility study of the Customer CCaaS Offerings and identify the right method for the integration
• Prepare the design document and execution plan for the integration between OAI and Customer CCaaS infrastructure
• Build a Proof-Of-Concept(PoC) to validate the integration
• Code, unit test, and deploy the newly built CCaaS integration to production servers
• Guide the junior engineers with technical queries on product, process, and technology
• Handle Customer Escalations and take part in live troubleshooting sessions
• Work with cross-functional teams(PreSales, Customer Success Managers, Implementation Managers) to clarify technical queries, product features, and custom requests
• Work with the product team to ideate new features based on product gaps and usage trends

What You'll Bring To The Role

• 2+ years of experience in building large-scale products
• Expertise in Java or Golang.
• Knowledge of container management tools (docker-swarm, Kubernetes) is a plus. An ability to perform well in a fast-paced environment
• Good knowledge in at least one of the SQL or no-SQL databases: Postgres, MongoDB, Cassandra, Redis
• Hands-on experience with telecom protocols (SIP/SDP, RTP, etc.)
• Hands-on with SIPREC, REST API, WebSockets, WebRTC, and gRPC technologies
• Hands on with tools like WireShark, Postman etc

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.