SME/Service Advisor/Travel Consultant - Int Travel Domain

Job Description of Service Advisor

Job Title : Service Advisor

Reports to : Team Manager

Day-to-day basis responsibilities:

To apply, Call HR Harshita at - 8800307658

• Maintain the highest standards of customer service, for both inbound and outbound calls across all markets / functions in order to ensure customer confidence, satisfaction and loyalty.
• Provide first call resolution for Executive club members, Premium Customers, Preferred Partners by carrying out the role of a technical expert within the team to resolve any queries or issues
• Responsible to undertake all back office related activities, which includes handling queues, reissues, handling advanced fares and ticketing etc.
• To provide support during business contingency which may arise including mass disruptions.
• Responsible for checking and authorizing Automated Ticket Sales reports including reconciliation and related documentation. Ensure audit compliance.
• To deliver departmental and/or team targets to attain customer service and revenue.
• To play a leading role in an ongoing programme of process and quality improvement through the implementation of new technology and new working method.
• To maintain data protection and confidentiality for both staff and customers.
• Responsible for self-development to ensure own technical and product knowledge is kept up-to-date.
• Undertake any contact centre related jobs entrusted from time to time.

Eligibility:

• Travel industry/call centre experience preferred
• Excellent communication skills both oral and written.
• Strong conflict/objection handling skills
• Customer Service background preferred
• Basic knowledge of Advanced fares and ticketing, electronic ticketing and understanding of GDS
• Flexible with shift working environment