Job Description
Role & responsibilities
Doctor / Cosmetologist KRA
1. Consultation & Diagnosis
* Conduct comprehensive patient consultations.
* Accurate diagnosis of hair and skin concerns.
* Treatment plans customized to patient needs.
* Conversion of consultations into treatment enrollments.
KPI:
* Consultation conversion rate (%)
* Number of consultations conducted
* Treatment plan acceptance rate
2. Revenue & Sales Performance
* Achieve monthly revenue targets.
* Promote suitable treatment packages ethically.
* Upsell maintenance therapies and home-care products.
KPI:
* Monthly revenue generated
* Package sales value
* Product sales value
* Average revenue per patient
3. Treatment Delivery & Clinical Outcomes
* Ensure treatments are performed as per protocols.
* Monitor treatment results and patient progress.
* Maintain high standards of safety and hygiene.
KPI:
* Treatment completion rate
* Clinical outcome success rate
* Adverse event/complaint rate
4. Patient Care & Experience
* Build trust and rapport with patients.
* Provide clear explanations and realistic expectations.
* Handle patient concerns promptly.
KPI:
* Patient satisfaction score
* Google review generation
* Complaint resolution time
* Referral patients generated
5. Patient Retention & Follow-up
* Ensure regular follow-up of ongoing cases.
* Reduce dropouts and missed appointments.
* Encourage treatment continuity.
KPI:
* Retention rate
* Follow-up compliance rate
* Repeat treatment bookings
* Reactivation of dormant patients
6. Line Management & Patient Flow
* Ensure smooth patient movement from consultation to treatment.
* Minimize waiting time.
* Coordinate with front office and therapists.
KPI:
* Average waiting time
* Number of patients managed per day
* Patient queue management effectiveness
7. MIS & Documentation
* Maintain complete patient records.
* Update treatment notes and photographs.
* Ensure timely reporting.
KPI:
* MIS completion accuracy
* Documentation compliance
* Daily reporting adherence
* Before-after photo documentation rate
8. Team Coordination & Training
* Guide therapists and counselors.
* Participate in training programs.
* Maintain clinic protocols.
KPI:
* Team training sessions conducted
* SOP compliance score
* Audit performance
Preferred candidate profile