Site Reliability Engineer - 2

Key Responsibilities

Reliability Engineering & Operations

• Design, implement, and continuously improve the reliability, availability, and performance of critical systems (batch, APIs, integrations, and customer-facing platforms)
• Define and operationalize SLIs, SLOs, and error budgets for critical services in partnership with engineering and product teams
• Participate in on-call rotations, incident response, and major incident management
• Lead and contribute to blameless post-incident reviews, driving root cause analysis and measurable reliability improvements
• Proactively identify reliability risks and lead remediation efforts before they impact clients

Observability & Monitoring

• Build and maintain end-to-end observability across applications, infrastructure, and integrations (metrics, logs, traces, alerts)
• Implement actionable monitoring and alerting to reduce noise and improve signal quality
• Partner with application teams to instrument services using best-in-class observability practices
• Ensure visibility into system health, capacity, performance, and failure modes across environments
• Hands-on experience with Grafana, Azure Log Analytics, Prometheus, Datadog, Splunk, or equivalents.

Automation & Toil Reduction

• Identify repetitive operational tasks and automate them through code
• Improve deployment reliability through automation, self-service tooling, and safe rollout patterns
• Reduce manual intervention in batch processing, integrations, and operational workflows
• Apply Infrastructure-as-Code and configuration automation to improve consistency and repeatability

Cloud, Platform & Infrastructure Reliability

• Support reliability of Azure-based infrastructure, containerized workloads, and hybrid environments
• Partner with platform, DevOps, and infrastructure teams to improve resilience, scalability, and recovery
• Contribute to capacity planning, performance tuning, and cost-aware reliability decisions
• Ensure systems meet RTO/RPO, backup, and disaster recovery expectations

Secure & Compliant Operations

• Embed security, compliance, and risk controls into operational practices
• Work closely with Security and Compliance teams to meet financial services regulatory requirements
• Ensure production systems follow least privilege, secure configuration, and auditability standards
• Support vulnerability remediation and secure operational processes
• Deep understanding of environment reliability and stability engineering needs in High Availability, Fault Tolerance, Capacity Planning, Performance Engineering, Disaster Recovery, Multi-Region Architecture, Scalability, and Chaos Engineering

Collaboration & Enablement

• Partner with application engineering teams to improve production readiness and operational maturity
• Influence system design by advocating for reliability-first architectural decisions
• Provide guidance on operational best practices, deployment safety, and observability standards
• Document operational patterns, runbooks, and reliability guidelines in Confluence
• Act as a reliability advocate across engineering teams

Knowledge, Skills, Abilities

• Strong software engineering skills in .NET / C#, Python, Java, NodeJS, or similar
• Experience operating distributed systems in production
• Deep understanding of SRE principles: SLIs/SLOs, error budgets, toil reduction, incident management
• Experience with Azure (or AWS/GCP), including compute, networking, and managed services
• Knowledge of containerization and orchestration (Docker, Kubernetes preferred)
• Experience with monitoring, logging, tracing, and alerting tools
• Familiarity with CI/CD pipelines, automation, and Infrastructure-as-Code
• Deep understanding of system administration, networking (TCP/IP, DNS, HTTPS, SSL / TLS), Storage, Load Balancing, and File Systems
• Understanding of security best practices in regulated enterprise environments
• Experience with JIRA, PagerDuty, or equivalent
• Experience supporting financial services or highly regulated systems (preferred)

Education & Experience

• Bachelors degree in computer science, Software Engineering, or related technical field
• 4-6 years of software engineering experience of experience in Site Reliability Engineering, DevOps, Platform Engineering, or production operations
• Proven experience in troubleshooting and improving production system reliability
• Experience supporting 24/7 systems, batch processing, and mission-critical workloads
• Strong collaboration skills across engineering, security, and infrastructure teams
• Experience working in Agile/Scrum environments
• Experience building APIs, services, and/or platform components
• Understanding of enterprise integration patterns, service-oriented architecture, and large-scale system design
• Experience with DevOps practices, cross-functional collaboration, and agile/scrum development methodologies

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