Site Incharge - Field Services

Key missions of the position:

Field Service Site Engineer - AMC is responsible for managing Maintenance contracts at designated railway sites with a focus on achieving execution targets, safety of man & Machines, deliver contractual commitments, Customer satisfaction, ensuring reliability of the product & services in strong co-ordination with team & customer.

Responsibilities

• Manage & execute Maintenance contracts of the designated site ensuing timely service delivery, delivering contractual commitments and compliance with safety and quality standard.
• Resolve customer issues with strong collaboration and ensure customer satisfaction.
• Spares & inventory management.
• Ensure feedback of field experience at all stages to improve reliability of the products
• Periodic reporting of the open points of Customer and follow ups till the action is closed
• Manage and execute technical warranty activities including fault diagnosis, component replacement, and Customer NCR closure
• Support during the commissioning of the Product/System on train and Locomotive and Support field validation and endurance trials of new components and retrofits. If any in his location
• Train and guide site technicians on AMC procedures, documentation, and technical updates.
• Maintain safety, regulatory and contract related documentations at site for audits & renewals.
• Ensure adherence to Wabtec safety standards, promote a safety-first culture across the teams
• Own Payment collection in coordination with commercial team

Education/Training

• Bachelor s degree or Diploma in Mechanical / Electrical / Electronics

Professional Experience

• 8+ years of experience in a similar role preferably in railway field with team handling.
• Should have a good technical understanding of electrical and pneumatic products/ circuits. Relevant rolling stock experience is preferable
• IT literate and fully conversant with all Microsoft Office applications
• Ready to travel, if required

Key Competences

• OVH & Maintenance process understanding
• Collaboration & people management
• Railway Maintenance Contract understanding
• Customer Communication
• Safety & Compliance

Languages

• English, Hindi, Regional language is an added advantage