Shift Supervisor

• Acts with integrity, honesty, and knowledge to promote the culture and values of TATA Starbucks.
• Anticipates customer and store needs by evaluating environment and customer cues.
• Maintains a calm demeanor during high volume or unusual events to keep store operations standard.
• Assists new partners with training by reinforcing successful performance and providing respectful coaching.
• Provides feedback to the store manager on partner performance and contributes to a positive team environment by recognizing changes in morale and performance.
• Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to improve operational excellence.
• Delivers legendary customer service by acting with a 'customer comes first' attitude and connecting with customers.
• Develops positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns.
• Executes store operations during scheduled shifts, including organizing opening and closing duties.
• Follows TATA Starbucks operational policies and procedures to ensure safety of all partners during each shift.
• Ensures proper cash management practices are followed by the shift team and follows up with baristas to deliver legendary customer service.
• Maintains regular and consistent attendance and punctuality, and provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety, and sanitation guidelines for all products and recognizes/ reinforces individual and team accomplishments using existing organizational tools and collaborating with the store manager.
• Maintains cleanliness throughout the store by regularly cleaning and sanitizing all areas as required.

• Minimum 1 year of experience in handling a team in a retail setup.
• Minimum education qualification: 12th/Diploma + any graduate degree.
• Possesses strong skills in achieving results, helping others succeed, living mission and values, winning with integrity, making every customer feel special, and working together.
• Demonstrates the ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
• Exhibits excellent communication and interpersonal skills, enabling the building of strong relationships with colleagues and customers.
• Displays strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.

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