ServiceNow SPM Architect

Job Description: ServiceNow SPM Architect

Title: ServiceNow SPM Architect (Hybrid)

Experience: 10-15 Years

Relevant Experience: 5+ Years (ServiceNow SPM/PPM Architecture)

Mode of Work: Hybrid

Role Overview

We are seeking a seasoned ServiceNow Strategic Portfolio Management (SPM) Architect to lead the design, implementation, and governance of enterprise-scale SPM solutions. The role is critical in enabling portfolio transformation, financial governance, and value realization across IT and business investments.

The Architect will act as a trusted advisor to senior client stakeholders (e.g., CXO/VP level) while ensuring alignment with organizational delivery frameworks, integration standards, and managed services models.

Key Responsibilities

1. Solution Architecture & Strategy

• Own end-to-end ServiceNow SPM solution architecture across:
• Demand Management
• Project Portfolio Management (PPM)
• Resource Management
• Financial Planning & Cost Governance
• Agile and Hybrid Delivery Models
• Define future-state architecture and transformation roadmap
• Align ServiceNow SPM solutions with enterprise architecture standards and reference models

2. Client Engagement & Advisory

• Serve as primary interface for CXO/VP-level stakeholders
• Provide strategic advisory on:
• Portfolio prioritization frameworks
• Investment optimization (CapEx vs OpEx)
• Demand-to-delivery lifecycle management
• Lead design workshops and value realization discussions

3. Implementation & Delivery Leadership

• Lead end-to-end SPM implementation programs within defined governance frameworks
• Ensure alignment with:
• Statement of Work (SoW) commitments
• Delivery timelines and milestones
• Quality assurance and compliance standards
• Drive Agile/SAFe-based execution models integrated with SPM

4. Integration & Enterprise Alignment

• Architect integrations with enterprise systems such as:
• ERP platforms (SAP, Oracle Finance)
• Agile tools (Jira, Azure DevOps)
• Define data governance, synchronization, and reporting models
• Ensure seamless integration with ITSM and ITOM ecosystems
• Enable enterprise reporting and analytics capabilities

5. Governance & Best Practices

• Establish SPM governance frameworks aligned with delivery standards
• Define and implement:
• Portfolio KPIs and dashboards
• Investment governance and stage gates
• Demand intake and approval workflows
• Drive continuous improvement and maturity enhancement

6. Managed Services & Transition

• Support transition to steady-state managed services model
• Define runbooks, SLAs, KPIs, and operational governance frameworks
• Enable knowledge transfer to L2/L3 support teams
• Ensure platform stability, scalability, and performance optimization

Key Skills & Experience

Mandatory Requirements

• 10-15 years of IT experience
• Minimum 5+ years of ServiceNow architecture experience
• Strong expertise in ServiceNow SPM/PPM implementations
• Proven experience in large-scale enterprise transformation programs
• Experience in client-facing roles within System Integrator environments (Wipro/Accenture/TCS preferred)

Technical Expertise

• Strong knowledge of ServiceNow SPM/PPM modules
• Experience with Flow Designer, Business Rules, and Script Includes
• Integration expertise using REST and SOAP APIs, MID Server
• Experience with Performance Analytics and executive dashboards
• Knowledge of financial planning and cost modeling frameworks

Key Deliverables

• SPM Architecture Blueprint and Solution Design Documents
• Portfolio Governance Framework aligned with client strategy
• Financial tracking models (budget vs actuals, forecasts, variance analysis)
• Executive dashboards (KPIs/OKRs)
• Integration architecture and enterprise data models

Experience Requirements

• Total Experience: 10-15 years
• Relevant ServiceNow SPM Experience: Minimum 5 years