Experience
10 - 12 yrs
Job Location
India
Vacancy
1
Designation
Solutions Architect
Job Type
ONSITE
Job Description
- Job Title: ServiceNow Solution Architect
- Location: Bangalore
- Experience: 10+ years (5+ years in ServiceNow)
- Role Overview:
A ServiceNow Solution Architect plays a critical role in designing, implementing, and optimizing ServiceNow solutions that deliver measurable business outcomes. You will lead end-to-end technical delivery, inspire customer confidence, and ensure innovative, scalable, and integrated ServiceNow architectures. This is both a hands-on and strategic role, requiring deep technical expertise, strong consulting skills, and the ability to influence senior stakeholders while mentoring technical teams.
- Key Responsibilities
- Pre-Sales & Consulting
- Engage with clients to understand business processes, pain points, and desired outcomes.
- Craft scalable technical blueprints considering security, integrations, and future scalability.
- Develop POCs and solution demos that showcase ServiceNow's value proposition.
- Support proposals with effort estimates, cost models, and delivery timelines.
- Implementation & Delivery
- Lead the technical delivery of complex ServiceNow projects from inception to go-live.
- Oversee module configurations, customizations, and cross-platform integrations (ITSM, ITOM, HRSD, CSM, GRC, SecOps, etc.).
- Design and deliver integrations using Integration Hub, REST/SOAP APIs, SSO, LDAP, JDBC, etc.
- Resolve complex technical challenges, guiding development teams (onshore/offshore).
- Ensure risk and quality standards are met throughout the delivery lifecycle.
- Post-Implementation & Support
- Provide knowledge transfer and training to customers and support teams.
- Continuously monitor performance, optimize workflows, and recommend enhancements.
- Stay updated with new ServiceNow releases, best practices, and emerging technologies.
- Additional Leadership Contributions
- Support sales pitches and client presentations.
- Work with GTM and marketing team to provide the relevant details
- Mentor junior architects and technical consultants.
- Collaborate with ServiceNow, product vendors, and strategic partners.
- Lead and develop best practices, frameworks, and reusable accelerators.
- Challenges & Expectations
- Managing the complexity and breadth of ServiceNow functionalities.
- Addressing diverse and evolving client needs with tailored solutions.
- Overcoming integration challenges with enterprise environments.
- Balancing business priorities, technical feasibility, and budgets.
- Continuously upskilling to keep pace with ServiceNow releases and industry trends.
- Skills & Qualifications
- Proven track record as a ServiceNow Solution Architect delivering enterprise-scale projects.
- Strong hands-on expertise across multiple ServiceNow product suites.
- Certified ServiceNow System Administrator & Certified Implementation Specialist in at least two modules.
- ITIL Foundation (v3 or v4) certified.
- Proficient in scripting (JavaScript, CSS, AngularJS) and ServiceNow development components (Flows, Business Rules, Client Scripts, UI Actions, Widgets, UI Pages).
- Deep integration expertise (Integration Hub, REST/SOAP APIs, SSO, LDAP, JDBC).
- Experience in agile and traditional delivery methodologies.
- Key Attributes
- Strong communicator and influencer with C-level engagement skills.
- Strategic thinker with hands-on problem-solving ability.
- Resilient, adaptable, and committed to delivery excellence.
- Passionate about innovation and continuous improvement.
- Preferred Certifications:
- ServiceNow Certified Implementation Specialist (multiple modules)
- ServiceNow Certified Technical Architect or Master Architect
- ITIL Foundation or equivalent process framework certification
Keywords
UI PagesUI ActionsSOAP APIswidgetsIntegration HubServiceNow development components
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