Job Description
Key Responsibilities:
1. Collaborate with stakeholders to understand business requirements and translate them into effective ServiceNow solutions.
2. Design, develop, and implement ServiceNow applications, modules, and integrations to meet organizational needs.
3. Provide expertise in the customization and configuration of ServiceNow, ensuring optimal performance and user experience.
4. Lead and mentor developers, fostering a collaborative and knowledge-sharing environment within the team.
5. Stay current with industry best practices and emerging trends in ServiceNow development, recommending and implementing improvements as necessary.
6. Collaborate with cross-functional teams to integrate ServiceNow with other enterprise systems, ensuring seamless data flow and functionality.
7. Participate in the planning and execution of ServiceNow upgrades and enhancements.
8. Understanding of Proximus architectural build and provide solutions for customer needs.
Qualifications :
1. Proven experience as a ServiceNow SME, with a minimum of 5+ working on ServiceNow platform.
2. In-depth knowledge of ServiceNow architecture, design, and best practices.
3. Proficiency in JavaScript, HTML, CSS.
4. Strong expertise in Integration (REST and SOAP).
5. Knowledge of JSON and XML parsers.
6. ServiceNow implementation experience in CSM module.
7. Strong expertise in ServiceNow development tools, including but not limited to Workflow Editor, Form Designer, UI Builder and Service Portal.
8. ServiceNow certification(s) such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) is highly desirable.
9. Excellent problem-solving and analytical skills, with keen attention to detail.
10. Effective communication skills and the ability to collaborate with both technical and non-technical stakeholders
Certification:
CSA, CAD, CIS - CSM
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