Experience
5 - 8 yrs
Job Location
Indianapolis, IN, United States
Vacancy
1
Designation
Senior Service Now Developer
Job Type
ONSITE
Job Description
Role Summary
Seeking a hands-on ServiceNow Senior Developer / Configuration Specialist to lead ITSM modernization initiatives with a strong focus on OOTB optimization, Employee Center migration, Service Desk Workspace implementation, Virtual Agent readiness, and Platform Analytics adoption.
Key Skills
- Change Management OOTB Restoration
- Employee Center Migration
- Service Portal to Employee Center Migration
- Virtual Agent Readiness
- Service Desk Workspace Configuration
- Platform Analytics
- ITSM Process Optimization
- ServiceNow Best Practices
Mandatory Requirements
- 58 years of ServiceNow experience
- CSA Certification
- CIS-ITSM Certification
- Hands-on Employee Center implementation experience
- Hands-on Workspace configuration experience
- Platform Analytics experience
- Strong ITSM process knowledge
Responsibilities
- Restore Change Management to OOTB standards, including templates, approvals, forms, and business rules.
- Identify and retain only business-critical customizations.
- Lead migration from Service Portal to Employee Center.
- Restructure service catalog and employee experience journeys.
- Prepare the platform for Virtual Agent deployment.
- Configure and implement Service Desk Workspace.
- Migrate legacy dashboards and reports to Platform Analytics.
- Design KPI dashboards and operational reporting.
- Conduct client workshops and drive OOTB-first design decisions.
- Support testing, deployment, and post-go-live stabilization.
Preferred Experience
- Employee Center Pro
- Virtual Agent
- UI Builder
- Next Experience
- Flow Designer
- IntegrationHub
- Agile Delivery
No Referrers Available
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