Servicenow Project Manager

ServiceNow PM

4D

Responsibilities

• Project Management of product-based solutions
• Define project scope, goals, timelines, and deliverables in collaboration with stakeholders and technical teams.
• Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines.
• Monitor project progress and deliver regular status updates to stakeholders.
• Identify, mitigate, and manage risks and issues throughout the project lifecycle.
• Enforce ServiceNow best practices and governance standards.
• Provide consultancy to customers on Genpact Digital products
• Take responsibility for customer satisfaction and building a long-term relationship with key customers

Qualifications we seek in you!

Minimum Qualifications

• 8+ years of experience in IT project management, with at least 2 years managing ServiceNow projects.
• Ability to quickly understand a clients business strategy, processes, needs and to design solutions to support it.
• Experience in leading requirements gathering workshops and business analysis
• Proven track record of delivering ServiceNow modules such as ITSM, CSM, ITOM, HRSD, or custom apps.
• Strong understanding of Agile and Waterfall methodologies; PMP, Scrum Master, or Prince2 certification is a plus.
• Familiarity with ServiceNow platform architecture, CMDB, and modules is highly desirable.

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