ServiceNow Project Manager II

Role Summary

We are seeking a Senior Project Manager to lead a critical technology portfolio covering ServiceNow, application development, infrastructure, and cloud transformation. The role requires a strong delivery leader who can quickly establish stakeholder confidence, improve delivery predictability, reduce backlogs, and drive teams toward measurable outcomes.

Experience Required

• Minimum 7 years of project management experience in complex enterprise technology environments.
• Proven experience managing ServiceNow implementation, enhancement, upgrade, integration, or support engagements.
• Experience delivering application development and infrastructure/cloud transformation projects.
• Strong Agile delivery experience, including sprint planning, backlog prioritization, release planning, and delivery metrics.
• Demonstrated success in reducing backlogs, improving delivery velocity, and addressing aging incidents, defects, technical debt, and enhancement requests.
• Experience managing multi-vendor, globally distributed, and cross-functional teams.
• Experience working with senior customer stakeholders in critical or high-pressure delivery environments.

Key Skills

• End-to-end project and program delivery
• ServiceNow platform and engagement management
• Agile, Scrum, Waterfall, and hybrid methodologies
• Backlog management, prioritization, and reduction
• Sprint and release planning
• Delivery governance and executive reporting
• Risk, issue, dependency, and escalation management
• Budget, resource, scope, and schedule management
• Application development lifecycle
• Infrastructure modernization and cloud transformation
• Vendor and cross-functional team management
• Strong stakeholder management and executive presence
• Proactive, transparent, and assertive communication
• Negotiation, conflict resolution, and decision-making

Key Responsibilities

• Own delivery across ServiceNow, application development, infrastructure, and cloud initiatives.
• Establish effective governance and provide clear, timely updates to senior stakeholders.
• Drive backlog prioritization and reduction through structured planning, capacity management, and close coordination with product owners and delivery teams.
• Improve sprint predictability, delivery velocity, release quality, and adherence to committed timelines.
• Proactively identify delivery risks, dependencies, resource constraints, and stakeholder concerns, and drive them to resolution.
• Manage project scope, schedules, budgets, resources, vendors, quality, and customer expectations.
• Lead distributed Agile teams and ensure accountability for agreed deliverables and business outcomes.
• Build trusted customer relationships through disciplined execution, transparency, and ownership.
• Challenge assumptions constructively and communicate risks or delivery concerns with clarity and confidence.

Preferred Certifications

• PMP, PRINCE2, PMI-ACP, CSM, PSM, or SAFe
• ITIL Foundation or higher
• Microsoft Azure or AWS certification
• ServiceNow certification is advantageous

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.