ServiceNow HAM Developer

JOB DESCRIPTION:

Seeking a strong Developer who is a ServiceNow certified Implementation Specialist with direct experience implementing Hardware Asset management of ServiceNow. You will be responsible for developing technical solutions on the ServiceNow platform to satisfy the IT Asset Management (ITAM) business needs.

In this role, you will have a solid understanding of software development and business process engineering in the ServiceNow applications. You will be a part of a team building new business applications for ITAM, process automation, and business insight capabilities enabling operational excellence for our clients technology and business organizations.

DUTIES & RESPONSIBILITIES:

• Lead development activities of various modules of ServiceNow, primarily ITAM HAM and CMDB
• Ability to configure assets, HAM module
• Perform and review asset reports
• Perform Normalization of the assets
• Create and/or review design documents; present them to customer and coordinate sign-offs
• Lead process improvement/standardization efforts for HAM as identified by IT and business leadership.
• Coordinate with other process teams to identify cross-program dependencies and leverage resources appropriately.
• Develop strategies and plans to assess impacts and potential risks of solution alternatives, and to identify solution component sharing and opportunities for re-use.
• Applies innovative technology to business processes to develop new ServiceNow solutions and troubleshoot issues.
• Advises on options, risk and impacts on business processes and technical architecture.
• Communicates technical problems and solutions to both technical and non-technical audiences.
• Knowledgeable with the ServiceNow platform suite
• Design, Develop and Implement solutions for Incident, Problem, Change, Service Catalog, Request, Asset, CMDB, GRC and Knowledge
• Responsible for integration with multiple LDAP, SSO, SCCM, and other Infrastructure tools
• Manage implementation and execution of ServiceNow Discovery, Service Watch, Orchestration, Performance Analytics
• Responsible for implementation of ServiceNow Data Model
• Oversee ServiceNow scripting and security best practices.
• Exceptional Knowledge of web-based development languages; specifically, JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services.

JOB QUALIFICATIONS & REQUIREMENTS:

• Bachelor's degree in computer science, management information systems, or related field, preferred.
• Comfortable working in a fast-paced technology environment
• ITIL V3 Foundation Certified
• experience working with ServiceNow.
• ServiceNow Certified Implementation Specialist certification.
• Must be able to manage and supervise technical staff of up to twenty.
• Strong written and oral communication skills including presentation skills.
• Strong problem solving and troubleshooting skills.
• Proven success in contributing to a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Experience with end-user and stakeholder engagement, communication, and training.