ServiceNow Functional Consultant & Business Analyst

8+ years working in similar Servicenow IT Service Management Functional Consultant

• 3+ Business Analyst role
• Experience working with systems that support IT Service Management e.g. ServiceNow, Remedy ITSM, HP Service Centre. Strong preference for ServiceNow

Experience being the business analyst for an application development project, delivered to (or within) a medium to large size company.

Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company.

Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions

An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL

Experience implementing systems using Agile/Scrum methodology

Experience in the Systems Development Life Cycle processing including requirements analysis and systems design.

Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes.

Be able to guide the technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle.

Be able to carry out hands on application functionality testing, prior to handing over for user acceptance.

Be able to design business processes, perform requirements analysis and run requirements workshops.

• Role & responsibilities

Preferred candidate profile