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ServiceNow - Enterprise / Platform Architect

NTT DATA PAYMENT SERVICES INDIA PRIVATE LIMITED
Posted on
NTT DATA PAYMENT SERVICES INDIA PRIVATE LIMITED logo
Experience
7 - 12 yrs
Job Location
India
Vacancy
1
Designation
Platform Architect
Job Type
Not specified

Job Description

Job Title: ServiceNow Enterprise / Platform Architect Consultant
Location: Remote (with occasional travel as needed)
Role Overview
NTT DATA is seeking a dynamic and experienced ServiceNow Enterprise / Platform Architect Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.
Key Responsibilities Advisory Strategic Consulting
  • Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
  • Develop platform roadmaps aligned with business goals and technical priorities.
  • Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
  • Design and implement governance models, KPIs, and process improvement frameworks.
  • Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
  • Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
Technical Implementation Platform Expertise
  • Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
  • Perform health scans, technical debt analysis, and platform scalability assessments.
  • Manage integrations with third-party tools.
  • Ensure platform conformance to best practices and licensing strategies.
Proposal SOW Development
  • Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
  • Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
  • Support pricing strategies and resource planning for advisory and implementation phases.
Qualifications
  • 7+ years of hands-on ServiceNow experience across multiple modules.
  • Proven track record in advisory consulting and technical delivery.
  • Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
  • Experience in proposal writing, SOW creation, and client presentations.
  • Demonstrated ability to lead client workshops and translate business processes into technical solutions.
  • ServiceNow certifications (CSA, CAD, CIS in ITSM, HRSD, GRC, SecOps, etc.) preferred.
  • Excellent communication and stakeholder engagement skills.