ServiceNow Developer:- Lead/ Sr. Lead ServiceNow Developer || Gspann

Job Position (Title)

ServiceNow Developer:- Lead/ Sr. Lead

Experience Required

8 Years +

Location

Gurugram/ Hyderabad

Technical Skill Requirements

• Proven experience in ServiceNow (minimum 6 years).
  • Hands-on experience with CMDB design, implementation, and maintenance.
  • Experience in process consulting and aligning technical solutions with business processes.
  • Proficiency in JavaScript, Glide API, and ServiceNow scripting.
  • Familiarity with ServiceNow modules like Incident, Problem, Change, Request, and Knowledge Management.
  • Excellent troubleshooting and analytical skills.

Role and Responsibilities

• Provide development and support for ServiceNow platform issues, including root cause analysis and permanent fixes.
  •Develop and maintain custom applications, workflows, and integrations within ServiceNow.
  • Collaborate with process consultants to align platform capabilities with ITIL best practices.
  • Manage and optimize ensuring data integrity and alignment with configuration management processes.
  • Lead technical discussions and provide guidance.
  • Work closely with project managers to support ServiceNow-related project deliverables.
  • Perform impact analysis and implement changes following change management protocols.
  • Monitor platform performance and implement proactive measures to ensure high availability.
  • Stay updated with ServiceNow releases and recommend platform upgrades and enhancements.

Required Skills

• Strong communication and stakeholder management abilities.
  • ServiceNow certifications (CSA, CAD, ITSM, etc.) are highly desirable.

• Experience in ServiceNow integrations using REST/SOAP APIs.
  • Exposure to Agile and DevOps methodologies.
  • Knowledge of performance tuning and platform security best practices.