Integrations: Hands on experience with APIs REST, SOAP, Scripted REST API, MID Server Integration, and expertise on using Integration Hub
Expert in Service Mapping who can understand the relationships between applications, servers, and infrastructure components.
Experience on Cloud Discovery such as AWS, Azure, and Google Cloud
Event Management to integrate with monitoring tools for real-time monitoring
Orchestration workflows to automate routine tasks
Expertise on Performance Analytics KPIs, Indicator Creation Scorecards and Widgets

Must-Have:

Good competency in Configuring and customize on modules ITSM, of ServiceNow depending on the business Requirement.
Design and implement workflows, business rules, UI Actions and Client Scripts to automate complex business processes.
Experience on Catalog Development and Flow Designer creation.
Must Possess hands on experience on integrations between ServiceNow and external systems using REST/SOAP APIs and MID Servers.
Expertise on Incident Management Incident Resolution and Escalation Process, SLA Management
Problem Management Root Cause Analysis Problem Resolution and Workarounds
Change Management Risk Assessment and Impact Analysis, Change Planning and Scheduling to Change Implementation expertise on the Change management Lifecycle.
Strong Understanding on Knowledge Management.
Must have a Hands-on experience with Java Script and ServiceNow Scripting Language

Good-to-Have

Good communication and presentation skills.
Strong interpersonal skills get along well with others.
Strong analytical & problem-solving skills
Able to multi-task, can manage and prioritize several projects to meet deadlines

ServiceNow Developer

Job Description