Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired bya collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations

Your Role

We are looking for an experienced ServiceNow Developer with 612 years of experience to design, build, and optimize enterprise ServiceNow solutions across IT Service Management (ITSM) and either HR Service Delivery (HRSD) or Customer Service Management (CSM).
You will work closely with product owners, process SMEs, and platform engineers to deliver scalable, secure, and upgradesafe implementations that drive measurable business outcomes across Capgemini engagements.

Your Profile

Design and configure ServiceNow solutions by translating business and process requirements into maintainable platform configurations including tables, forms, UI policies, client and server scripts, and Flow Designer workflows, aligned with ServiceNow outofthebox best practices.
Implement and enhance ITSM modules such as Incident, Request, Change, Problem, CMDB, and SLAs, along with HRSD or CSM capabilities including case management, service catalogs, knowledge management, and portals.
Develop, support, and optimize integrations using IntegrationHub, Flow Designer, REST/SOAP APIs, OAuth/JWT authentication, MID Server, and eventor webhookbased integration patterns.
Contribute to platform engineering activities by extending the ServiceNow data model, developing custom applications when required, managing update sets, and ensuring upgradesafe development with a clean separation of configuration and customization
Design and enhance user experiences through Service Portal, Employee Center, or CSM Portals, including widget development, theming, reusable components, and UX improvements for intuitive and consistent user journeys
Collaborate effectively with product owners, business stakeholders, and crossfunctional technical teams to deliver highquality solutions aligned with Capgemini delivery standards
Mandatory: Handson ServiceNow development experience across ITSM with strong exposure to HRSD or CSM, solid JavaScript skills, experience with Flow Designer and IntegrationHub, and a strong understanding of upgradesafe development practices. ServiceNow certifications are highly desirable

What you''ll love about working here

You can shape your career with us.

ServiceNow Developer

Job Description

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