Servicenow Developer-IT Asset Management

Qualifications

Required

• 7+ years of hands-on ServiceNow development experience with 5+ years specifically focused on ITAM and/or CMDB implementations
• Deep technical understanding of:
• CMDB Architecture: CI classes, relationships, dependency mapping, service modeling, and data reconciliation engines
• CSDM Framework: Version 4+ implementation including technical services, business applications, and infrastructure layers
• Discovery & Sensors: Service Mapping, Discovery patterns, pattern debugging, and custom probe creation
• Asset Management: HAM/SAM workflows, normalization, license compliance, and financial lifecycle management

The Senior ServiceNow Developer ITAM, CMDB & Integrations is responsible for designing, developing, and maintaining ServiceNow solutions that drive visibility, control, and automation across IT Asset Management and Configuration Management processes.

This role ensures the integrity of the Configuration Management Database (CMDB), supports governance and compliance through accurate asset data, and develops robust integrations between ServiceNow and other enterprise systems (e.g., Coupa, SailPoint, SuccessFactors).

Key Responsibilities

• Design and develop ServiceNow solutions for Hardware Asset Management (HAM) and Software Asset Management (SAM) in alignment with enterprise processes and license compliance.
• Enhance and maintain the Configuration Management Database (CMDB), ensuring accurate relationships, normalization, and reconciliation across CIs.
• Build and scale SCCM, Intune, JAMF for real-time hardware and software inventory
• Implement discovery patterns, data imports, and CI class models aligned with CSDM and ITIL standards.